Credit Control Assistant (Debt Collection)

Closely monitor all post-loan cases and identify overdue repayment to minimise credit losses from time to time Perform phone dunning and/or reminder message to delinquent clients in professional manner Communicate and monitor performance of appointed external parties including debt collection agencies, etc. Liaise with different internal parties in resolving disputes and outstanding accounts Prepare debt collection status report Provide general administration and clerical support to the team Handle enquiries related to collection matters Participate in ad-hoc projects as assigned Requirements Tertiary education, or equivalent qualifications at HKQF level 3 Minimum 1 year working experience in sales support or customer service, preferably in credit control and debt collection operations Proficiency in both English and Chinese Strong self-motivation, with ability to work independently and under pressure Good interpersonal, negotiation and problem-solving skill Maintain a positive, empathetic and professional attitude toward customers at all time Proficiency in MS Office Immediate available is highly preferred Benefits Attractive remuneration package Career progression opportunities Discretionary performance bonus Medical & Dental insurance Birthday leave Anniversary leave Study leave Study subsidy scheme Employee property loan / personal loan scheme Numerous other staff benefits