Hong Kong Call Centre & Customer Service Job Listings

Customer Operations Manager63499866016513110

Kody

Customer Operations Manager

Wan Chai, Hong Kong

Company Overview: Kody is a fast-growing Fintech specialising in bringing online payments and better financial services to brick and mortar businesses. Having completed Series A funding, Kody needs a Customer Operations Manager to match its pace and growth to join our Customer team in Hong Kong. The ideal candidate will be responsible for ensuring smooth operations and exceptional customer service for our customers. This role requires a combination of analytical skills, communication skills, some technical knowledge - or ability to learn - and a dedication to providing top-notch support. Responsibilities: Customer Support: Serve as the primary point of contact for customer enquiries, providing timely and accurate responses. Issue Resolution: Investigate and resolve client issues, escalating complex matters to the appropriate team members when necessary and ensuring prompt resolution. Onboarding Assistance: Assist clients with the onboarding process, guiding them through the setup and implementation of our payment solutions, and addressing any technical or operational challenges. Training and Education: Conduct training sessions and provide educational resources to clients to ensure they fully understand our products and services, empowering them to utilise our platform effectively. Documentation and Reporting: Maintain a comprehensive record of client interactions, including inquiries, resolutions and feedback. Generate reports on client activity and trends to inform decision-making and improve processes. Relationship Management: Cultivate strong relationships with clients, understanding their unique needs and preferences, and proactively identifying opportunities to enhance their experience with our company. Process Improvement: Collaborate with cross-functional teams to identify areas for operational improvement and implement solutions to streamline processes and enhance efficiency. Compliance and Risk Management: Ensure compliance with regulatory requirements and internal policies, mitigating risk by adhering to established procedures and protocols Networking and Sales: Be active in the payments industry space, creating contacts and opportunities for future growth Requirements English fluency is required. Ideally Cantonese with Mandarin as a first/ second language will also be required. Requirements: Experience in Customer Support, Product Support, Client Success, Customer Success, Account Management or Customer Operations Strong interpersonal skills with the ability to communicate effectively and build rapport with clients and internal stakeholders, in multiple languages. Communication is vital for this role. Excellent problem solving abilities, with a keen attention to detail and a proactive approach to resolving issues Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities A commitment to delivering exceptional service and exceeding client expectations. Proficiency in Google WorkSpace / Microsoft and experience with CRM software (HubSpot preferred) Ability to be flexible across time zones Benefits Be part of a forward-thinking, innovative fintech team! Access to HKD10,000 per year for Learning and Development. Comprehensive health insurance (medical and dental). Team social events and team building opportunities. A new office space in Admiralty (close to the MTR). Opportunities for career growth in both customer operations and customer success globally. A collaborative, inclusive environment where your contributions are recognised and valued. Equal Opportunity Employer: Kody is committed to diversity and inclusion in the workplace. We welcome applications from all qualified individuals, regardless of race, ethnicity, gender, sexual orientation, age, disability, or veteran status.

Negotiable Salary

Customer Service Assistant - Part-time (Mong Kok Store)63499866069890111

Decathlon Hong Kong

Customer Service Assistant - Part-time (Mong Kok Store)

Hong Kong

Your Purpose As a Customer Service Assistant, you will support our users in the checkout and service desk area — ensuring a fast, smooth, and helpful experience every time. What You’ll Be Doing Greet users and assist with purchases Process payments, returns, and answer simple queries Prepare Click & Collect and online orders Help with product exchanges and size suggestions Support your team during busy weekends and holidays Requirements Who You Are Enjoy helping people and solving small problems Responsible, polite, and detail-focused Able to work at least 2 shifts per week, including one weekend No experience needed — training will be provided Benefits Why Join Us? Flexible working hours Sport allowance and staff discount Energetic team and meaningful work A place to grow and build confidence Join the Sport Service Team If you like people and like sport — this is for you! Apply now and be part of something active.

Negotiable Salary

Customer Service Advisor - Full-time (Tuen Mun Store)63499865968257112

Decathlon Hong Kong

Customer Service Advisor - Full-time (Tuen Mun Store)

Hong Kong

Your Purpose At Decathlon, great service is our sport. As a Customer Service Advisor, you are the front-line expert who handles transactions, returns, complaints, and delivers a smooth, joyful experience to every user. What You’ll Be Doing Own the cashier and service desk zone Manage returns, refunds, exchanges, and resolve user issues Support Click & Collect, eCommerce, and Delivery services Keep track of cash handling accuracy and systems updates Collaborate with teammates during store opening/closing Take part in layout, stock, and omnichannel service operations Requirements Friendly, calm, and solution-focused Good communicator and enjoy working with people Detail-oriented, reliable, and accurate with systems Flexible with working hours (including weekends/public holidays) Experience in customer service or retail is a plus Benefits Why Join Us? We believe in growing together. Here's what you’ll enjoy as a Decathlon teammate: Performance Bonus based on your team’s results Staff Discount on all Decathlon products Monthly Sports Allowance to support your active lifestyle Health Insurance Coverage (medical & dental) Birthday Leave, Wedding Leave, and Paid Annual Leave MPF + Company Shareholding Scheme Continuous training and career development, locally and globally Let’s Make Every Visit Memorable Love helping people and solving problems? Apply now and bring sport to life with us.

Negotiable Salary

Client Relationship Officer | Fintech | Hong Kong63499865781891113

Zeal Group

Client Relationship Officer | Fintech | Hong Kong

Central, Hong Kong

Responsibilities: Provide the priority services to VIP Customers by different channels in Premium Service Centre. Be the dedicated site visit ambassador for agents and customers, ensuring a seamless and exceptional experience during their visits. Coordinate with both internal teams and external providers on permits application, hotels accommodation booking, and transportation arrangements for customer. Organize all relationship building customer activities/events with internal and external stakeholders. Assist in providing quality services and financial solutions to customers and satisfy their needs. Support all rounded center administrative and maintenance functions. Requirements Degree holder in Business, Banking & Finance or related disciplines Minimum 3 year of Client Relations, Administrative experience gained from Banking, Financial service industry is preferred Self-motivated, independent and client-focused Strong negotiation, communication, interpersonal and analytical skills Fluency in written and spoken English and Chinese

Negotiable Salary

Customer Service Assistant - Part-time (Causeway Bay Store)63499865602050114

Decathlon Hong Kong

Customer Service Assistant - Part-time (Causeway Bay Store)

Hong Kong

Your Purpose As a Customer Service Assistant, you will support our users in the checkout and service desk area — ensuring a fast, smooth, and helpful experience every time. What You’ll Be Doing Greet users and assist with purchases Process payments, returns, and answer simple queries Prepare Click & Collect and online orders Help with product exchanges and size suggestions Support your team during busy weekends and holidays Requirements Who You Are Enjoy helping people and solving small problems Responsible, polite, and detail-focused Able to work at least 2 shifts per week, including one weekend No experience needed — training will be provided Benefits Why Join Us? Flexible working hours Sport allowance and staff discount Energetic team and meaningful work A place to grow and build confidence Join the Sport Service Team If you like people and like sport — this is for you! Apply now and be part of something active.

Negotiable Salary

Customer Service Assistant - Part-time (Kowloon Bay Store)63499865523586115

Decathlon Hong Kong

Customer Service Assistant - Part-time (Kowloon Bay Store)

Hong Kong

Your Purpose As a Customer Service Assistant, you will support our users in the checkout and service desk area — ensuring a fast, smooth, and helpful experience every time. What You’ll Be Doing Greet users and assist with purchases Process payments, returns, and answer simple queries Prepare Click & Collect and online orders Help with product exchanges and size suggestions Support your team during busy weekends and holidays Requirements Who You Are Enjoy helping people and solving small problems Responsible, polite, and detail-focused Able to work at least 2 shifts per week, including one weekend No experience needed — training will be provided Benefits Why Join Us? Flexible working hours Sport allowance and staff discount Energetic team and meaningful work A place to grow and build confidence Join the Sport Service Team If you like people and like sport — this is for you! Apply now and be part of something active.

Negotiable Salary

Customer Service Assistant - Part-time (Central Store)63499865558529116

Decathlon Hong Kong

Customer Service Assistant - Part-time (Central Store)

Hong Kong

Your Purpose As a Customer Service Assistant, you will support our users in the checkout and service desk area — ensuring a fast, smooth, and helpful experience every time. What You’ll Be Doing Greet users and assist with purchases Process payments, returns, and answer simple queries Prepare Click & Collect and online orders Help with product exchanges and size suggestions Support your team during busy weekends and holidays Requirements Who You Are Enjoy helping people and solving small problems Responsible, polite, and detail-focused Able to work at least 2 shifts per week, including one weekend No experience needed — training will be provided Benefits Why Join Us? Flexible working hours Sport allowance and staff discount Energetic team and meaningful work A place to grow and build confidence Join the Sport Service Team If you like people and like sport — this is for you! Apply now and be part of something active.

Negotiable Salary

Customer Service Advisor - Full-time (Taikoo Shing Store)63499865564546117

Decathlon Hong Kong

Customer Service Advisor - Full-time (Taikoo Shing Store)

Hong Kong

Your Purpose At Decathlon, great service is our sport. As a Customer Service Advisor, you are the front-line expert who handles transactions, returns, complaints, and delivers a smooth, joyful experience to every user. What You’ll Be Doing Own the cashier and service desk zone Manage returns, refunds, exchanges, and resolve user issues Support Click & Collect, eCommerce, and Delivery services Keep track of cash handling accuracy and systems updates Collaborate with teammates during store opening/closing Take part in layout, stock, and omnichannel service operations Requirements Friendly, calm, and solution-focused Good communicator and enjoy working with people Detail-oriented, reliable, and accurate with systems Flexible with working hours (including weekends/public holidays) Experience in customer service or retail is a plus Benefits Why Join Us? We believe in growing together. Here's what you’ll enjoy as a Decathlon teammate: Performance Bonus based on your team’s results Staff Discount on all Decathlon products Monthly Sports Allowance to support your active lifestyle Health Insurance Coverage (medical & dental) Birthday Leave, Wedding Leave, and Paid Annual Leave MPF + Company Shareholding Scheme Continuous training and career development, locally and globally Let’s Make Every Visit Memorable Love helping people and solving problems? Apply now and bring sport to life with us.

Negotiable Salary

Retail Store Manager (based in Singapore)63499865428993118

Love, Bonito

Retail Store Manager (based in Singapore)

Central And Western District, Hong Kong

About us Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America. Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences. There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!) Main Responsibilities As our Flagship Store Manager in ION Orchard, Singapore, you will be spearheading: Team Management & Leadership Meet sales goals by leading, managing, mentoring, and providing feedback to a team of full-time and part-time retail associates Inspire and motivate team to work towards a collective goal Collaborate closely with all other functional team leads, in particular Commercial, Operations, Marketing and People & Culture Retail Performance & Operations: Customer Care, Sales & Stock Management, Visual Merchandising, Operations, Human Resources, Loss Prevention Manage the day-to-day store operations to ensure a seamless and smooth customer experience Develop, improve and optimise retail processes to improve productivity and store operations Oversee general store administration and ensure compliance with policies and procedures, including goods receiving & transfers and cashier balancing Oversee store inventory levels and ensure the highest level of inventory accuracy by monitoring, scheduling and ordering inventory as required Conduct Stock Taking exercises at several intervals in the year, or as and when required. Maintain outstanding store conditions and work closely with the Visual Merchandising team to optimize displays in-store Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality Recruit, coach, and build a robust team of Part Time and Full Time employees who strongly believe and live out the LB vision and mission Inspire and enable the team to provide a top notch and considerate service to all customers through training and mentoring Develop strategies to enhance the store customer experience and drive sales performance by conducting weekly business reviews to expand our customer base, increase store traffic and optimize profitability. Deal with all issues that arise from staff or customers (complaints, grievances etc) Requirements 5 years of experience in the retail industry, preferably in fast fashion 3 years of experience in managing a retail team(s) - both front and back of house Extremely customer-centric and genuinely enjoys serving and getting to know customers better Strong leadership and interpersonal skills, able to motivate and lead the retail team Numerate and tech-savvy Must have a good command of written and spoken English Open to working various shifts and able to work 5 days a week (including weekends and public holidays). Weekends are where all the magic happens! You should have / be: A Love, Bonito ambassador who believes in and embodies our culture and core values A passion and genuine love for people; you are a strong leader and are passionate about training, coaching and mentoring a strong team of 50-60 people A performance-driven attitude with a hunger and thirst for results and sales A high degree of professionalism, work ethic, judgement and keen attention to detail Strong communication skills and an outgoing personality who enjoys interacting and connecting with people to build trusting relationships with customers and external stakeholders A good team player, a self-starter, decision maker, gap spotter, captain of the ship Technical knowledge in all operational aspects of the store, including but not limited to inventory management, sales and cash management, merchandising, roster building, staff training and coaching, stock taking, and recruitment. Benefits Full corporate insurance inclusive of Dental Attractive monthly commissions for ASM, Performance bonus for SM Fully stocked pantry Staff discounts Employee-led recognition platform via Praisepal A dynamic, no corporate-BS environment to learn, grow, and really make an impact

Negotiable Salary

Customer Service Assistant - Part-time (Taikoo Shing Store)63499865435394119

Decathlon Hong Kong

Customer Service Assistant - Part-time (Taikoo Shing Store)

Hong Kong

Your Purpose As a Customer Service Assistant, you will support our users in the checkout and service desk area — ensuring a fast, smooth, and helpful experience every time. What You’ll Be Doing Greet users and assist with purchases Process payments, returns, and answer simple queries Prepare Click & Collect and online orders Help with product exchanges and size suggestions Support your team during busy weekends and holidays Requirements Who You Are Enjoy helping people and solving small problems Responsible, polite, and detail-focused Able to work at least 2 shifts per week, including one weekend No experience needed — training will be provided Benefits Why Join Us? Flexible working hours Sport allowance and staff discount Energetic team and meaningful work A place to grow and build confidence Join the Sport Service Team If you like people and like sport — this is for you! Apply now and be part of something active.

Negotiable Salary

Customer Service Assistant - Part-time (Kai Tak Store)634998654597151110

Decathlon Hong Kong

Customer Service Assistant - Part-time (Kai Tak Store)

Hong Kong

Your Purpose As a Customer Service Assistant, you will support our users in the checkout and service desk area — ensuring a fast, smooth, and helpful experience every time. What You’ll Be Doing Greet users and assist with purchases Process payments, returns, and answer simple queries Prepare Click & Collect and online orders Help with product exchanges and size suggestions Support your team during busy weekends and holidays Requirements Who You Are Enjoy helping people and solving small problems Responsible, polite, and detail-focused Able to work at least 2 shifts per week, including one weekend No experience needed — training will be provided Benefits Why Join Us? Flexible working hours Sport allowance and staff discount Energetic team and meaningful work A place to grow and build confidence Join the Sport Service Team If you like people and like sport — this is for you! Apply now and be part of something active.

Negotiable Salary

Customer Account Representative (HK) (0033 Mar 2025)633916969866251111

Royal Ocean Marine

Customer Account Representative (HK) (0033 Mar 2025)

Hong Kong

Pursue sales leads, visiting existing and new customers to meet sales target levels. Negotiate prices, delivery times and other related details within limits of authority and conclude sales orders to meet revenue targets Assess customer needs and suggest appropriate products and services. Identify, research, and contact prospective customers and build positive relationships that will generate future sales and repeat business. Refer sales leads, customer feedback, and information on competitor activity to appropriate contacts within the organization so that they can respond to changing market conditions and customer demands. Develop and implement sales tactics and TTO action plans with line manager’s approval Meet or exceed sales budgets Plan and execute regularly scheduled customer visits in agreement with management Produce and file appropriately visit reports from all customer meetings. Collect all relevant market and customer information and feedback and share information internally in order to improve effectiveness of market strategies Build excellent customer relationship management and develop thorough knowledge of all relevant stakeholders at our customer’s organizations, commercial and technical, who impact their business activities and decisions Promote service contracts Actively follow-up all quotations. Actively investigate and report back on customers product Installed Base (IB) Stay informed regarding Order/Delivery follow-up of contracts and keep management appraised of higher level support requirements when customer relationships are in jeopardy Actively pursue collection of account receivables with support of local controller Accept, execute and deliver other projects as assigned by management for the benefit of the company Requirements Bachelor’s degree in engineering, marine or business 3-5 years in sales experience in Marine, Offshore or other relevant field Competencies Google Workspace Work Independently Benefits Chan Chee Meng EA 07C3069 R1110620

Negotiable Salary

Kody

VP of Operations

Wan Chai, Hong Kong

Kody is growing rapidly across the UK and APAC (HK and China), with plans to expand into new markets including the US and EU. As we scale, operational excellence is key to delivering on our product promise, maintaining regulatory rigour, and keeping customers happy. We’re looking for a VP of Operations who can build structure where needed, drive process improvements, and act as a cross-functional force multiplier across the business. Reporting into senior leadership, you’ll oversee key elements of our operational and customer functions, driving strategic initiatives while ensuring our service delivery, compliance, and internal operations scale effectively across multiple jurisdictions. This is a high-impact role with exposure to every layer of the organisation, from product delivery to risk oversight. What You’ll Be Doing: Drive operational strategy across multiple regions, with oversight of regional teams and processes spanning customer delivery, compliance, and internal operations. Develop scalable systems and workflows that enhance customer-facing outcomes and improve internal efficiency across markets. Lead and evolve cross-functional coordination between Product, Technology, and Customer teams to ensure exceptional end-to-end service delivery. Champion the collection and use of client insights, performance metrics, and internal data to shape operational decision-making. Oversee regulatory compliance frameworks across jurisdictions, with a focus on risk mitigation, onboarding standards, and process control. Collaborate with leadership and regional leads to ensure operational models are aligned with market and customer needs. Build and mentor high-performing teams, fostering accountability, autonomy, and a culture of continuous improvement. Act as a key escalation point for complex client and operational issues, owning strategic resolution planning. Own and optimise the client onboarding journey and ongoing client lifecycle operations. Contribute to strategic revenue growth by enabling Account Management and Customer functions with the tools, data, and process support they need to succeed. Requirements What We’re Looking For: 5+ years in senior operations leadership roles, preferably in high-growth fintech, SaaS, or tech-enabled services. Deep understanding of multi-jurisdictional operations (ideally including APAC and UK). Proven ability to lead and scale customer-facing operations and internal processes simultaneously. Experience implementing compliance and risk frameworks that balance speed and security. Strong cross-functional leadership and stakeholder management skills. Commercially minded, data-led, and customer-obsessed! Able to toggle between high-level strategic thinking and ground-level execution with ease. Benefits Access to £1000 per year for Learning and Development Competitive salary and compensation package Equity available Great new office in London Bridge Free lunch (and snacks) every day in our London office A collaborative, inclusive environment where your contributions are recognised and valued

Negotiable Salary

Customer Service Advisor - Full-time (Shatin Store)633916923796511113

Decathlon Hong Kong

Customer Service Advisor - Full-time (Shatin Store)

Hong Kong

Your Purpose At Decathlon, great service is our sport. As a Customer Service Advisor, you are the front-line expert who handles transactions, returns, complaints, and delivers a smooth, joyful experience to every user. What You’ll Be Doing Own the cashier and service desk zone Manage returns, refunds, exchanges, and resolve user issues Support Click & Collect, eCommerce, and Delivery services Keep track of cash handling accuracy and systems updates Collaborate with teammates during store opening/closing Take part in layout, stock, and omnichannel service operations Requirements Friendly, calm, and solution-focused Good communicator and enjoy working with people Detail-oriented, reliable, and accurate with systems Flexible with working hours (including weekends/public holidays) Experience in customer service or retail is a plus Benefits Why Join Us? We believe in growing together. Here's what you’ll enjoy as a Decathlon teammate: Performance Bonus based on your team’s results Staff Discount on all Decathlon products Monthly Sports Allowance to support your active lifestyle Health Insurance Coverage (medical & dental) Birthday Leave, Wedding Leave, and Paid Annual Leave MPF + Company Shareholding Scheme Continuous training and career development, locally and globally Let’s Make Every Visit Memorable Love helping people and solving problems? Apply now and bring sport to life with us.

Negotiable Salary

Konew FinTech Corporation Limited

Receptionist

Hong Kong

Perform receptionist duties including handling phone calls and enquiries, greeting customers and other reception duties in a professional manner Manage reception table, customer services centre and waiting area in appropriate condition Assist the administration supervisor in all kinds of administration works 40 working hours per week excluding meal breaks Perform ad-hoc tasks assigned by supervisors Requirements Diploma or above, or equivalent qualifications at HKQF level 3 At least 1 year customer services, receptionist or office administration experience Excellent interpersonal and communication skills Self-motivated, well-organized, cheerful and proactive Good command of spoken English and Chinese Benefits Attractive remuneration package Career progression opportunities Discretionary performance bonus Medical & Dental insurance Birthday leave Anniversary leave Study leave Study subsidy scheme Employee property loan / personal loan scheme Numerous other staff benefits

Negotiable Salary

Customer Service Assistant - Part-time (Tseung Kwan O Store)633916942304021115

Decathlon Hong Kong

Customer Service Assistant - Part-time (Tseung Kwan O Store)

Hong Kong

Your Purpose As a Customer Service Assistant, you will support our users in the checkout and service desk area — ensuring a fast, smooth, and helpful experience every time. What You’ll Be Doing Greet users and assist with purchases Process payments, returns, and answer simple queries Prepare Click & Collect and online orders Help with product exchanges and size suggestions Support your team during busy weekends and holidays Requirements Who You Are Enjoy helping people and solving small problems Responsible, polite, and detail-focused Able to work at least 2 shifts per week, including one weekend No experience needed — training will be provided Benefits Why Join Us? Flexible working hours Sport allowance and staff discount Energetic team and meaningful work A place to grow and build confidence Join the Sport Service Team If you like people and like sport — this is for you! Apply now and be part of something active.

Negotiable Salary

Customer Service Assistant - Part-time (Tuen Mun Store)633916900285451116

Decathlon Hong Kong

Customer Service Assistant - Part-time (Tuen Mun Store)

Hong Kong

Your Purpose As a Customer Service Assistant, you will support our users in the checkout and service desk area — ensuring a fast, smooth, and helpful experience every time. What You’ll Be Doing Greet users and assist with purchases Process payments, returns, and answer simple queries Prepare Click & Collect and online orders Help with product exchanges and size suggestions Support your team during busy weekends and holidays Requirements Who You Are Enjoy helping people and solving small problems Responsible, polite, and detail-focused Able to work at least 2 shifts per week, including one weekend No experience needed — training will be provided Benefits Why Join Us? Flexible working hours Sport allowance and staff discount Energetic team and meaningful work A place to grow and build confidence Join the Sport Service Team If you like people and like sport — this is for you! Apply now and be part of something active.

Negotiable Salary

Customer Service Assistant - Part-time (Shatin Store)633916980354581117

Decathlon Hong Kong

Customer Service Assistant - Part-time (Shatin Store)

Hong Kong

Your Purpose As a Customer Service Assistant, you will support our users in the checkout and service desk area — ensuring a fast, smooth, and helpful experience every time. What You’ll Be Doing Greet users and assist with purchases Process payments, returns, and answer simple queries Prepare Click & Collect and online orders Help with product exchanges and size suggestions Support your team during busy weekends and holidays Requirements Who You Are Enjoy helping people and solving small problems Responsible, polite, and detail-focused Able to work at least 2 shifts per week, including one weekend No experience needed — training will be provided Benefits Why Join Us? Flexible working hours Sport allowance and staff discount Energetic team and meaningful work A place to grow and build confidence Join the Sport Service Team If you like people and like sport — this is for you! Apply now and be part of something active.

Negotiable Salary

Customer Service Representative (Branch)633916890127391118

Konew FinTech Corporation Limited

Customer Service Representative (Branch)

Sai Wan, Hong Kong

Proactively promote the latest loan services and products to customers. Provide high-quality customer inquiry services, including information on loan application status, approval results, etc. If customers are interested in applying for a loan, arrange for them to complete the loan procedures online or refer them to hotline staff for follow-up. Build and maintain good customer relationships, and consistently offer professional advice. Work location: Shau Kei Wan / Sai Ying Pun / Sham Shui Po / Kwun Tong Working hours: Monday to Friday (0900–1900) Requirements HKCEE / HKDSE or equivalent, or HKQF Level 4 qualification Minimum of two years of sales, retail, or customer service experience Applicants without relevant experience may be considered if they are outgoing, enthusiastic, proactive, and responsible Strong communication, interpersonal, sales, and customer service skills are preferred Comprehensive on-the-job training will be provided upon joining Candidates available to start immediately will be given priority consideration Benefits Kong Yip Fintech Group leverages its strong financial resources and professional expertise to provide property owners with funding flexibility, guided by sincerity and genuine care. In 2004, Kong Yip Instant Credit was officially established, launching a series of innovations aimed at keeping pace with market changes. We are committed to delivering professional, fast, and flexible lending services, striving for a "New Ethos, New Image," and establishing a new, convenient property loan platform bridging banks and traditional financial institutions. Kong Yip Instant Credit Limited is a member of the Kong Yip Fintech Group, focusing on financial credit services and dedicated to applying fintech solutions to traditional credit operations. Drawing on the extensive property market network and valuation expertise accumulated since 1980 by one of the group's founders, the group has developed a deep understanding of Hong Kong's property market, particularly in property valuation. As a competitive company, we always prioritize our employees' well-being, striving to provide a positive work environment, comprehensive compensation and benefits, and support for physical and mental health. We offer the following benefits: - Attractive remuneration package - Career development opportunities - Comprehensive medical and dental insurance - Annual birthday leave - Anniversary leave upon employment milestones - Examination leave - Continuing education allowance - Staff home purchase loans and personal loans - Other employee benefits

Negotiable Salary

Customer Operations and IT Networks Engineer (COIT)633916948520991119

Kody

Customer Operations and IT Networks Engineer (COIT)

Admiralty, Hong Kong

Kody, a leading Fintech company focused on revolutionising online payment solutions and financial services for brick-and-mortar businesses, is seeking a skilled Customer Operations and IT Networks Engineer to join our innovative team. As the Customer Operations and IT Networks Engineer, you will be responsible for maintaining and optimising our IT infrastructure and ensuring seamless operations across customer networks. You will collaborate closely with both our operations team and clients to troubleshoot any issues, enhance system performance, and ensure the reliable delivery of our services. A strong technical background, especially in computer networking, combined with excellent customer service skills is essential for this role. Responsibilities Monitor and maintain IT infrastructure, ensuring all systems are functioning smoothly. Provide technical support and troubleshooting for internal and client network issues. Collaborate with the Customer Operations team to solve technical problems encountered by clients. Work with Customer Operations to deploy, maintain and troubleshoot Kody equipment in customer's sites. Implement network configurations, maintenance routines, and system upgrades to optimise performance. Conduct regular network assessment and security audits to anticipate potential issues. Document processes, system configurations, and any issues encountered during operations. Assist in training clients on system functionalities and performance optimisation. Requirements Proven experience as a Network Engineer or in a related technical role. Strong understanding of network infrastructure and protocols (TCP/IP, DHCP, DNS, Wifi radios, etc.). Experience with network security practices and monitoring tools. Proficiency in configuring and maintaining servers and network systems. Excellent problem-solving skills and ability to troubleshoot complex issues. Strong verbal and written communication skills to effectively liaise with clients and team members. A degree in Computer Science, Information Technology, or a related field is preferred. Fluent speaking in: Cantonese, Mandarin and English Benefits Health and Dental Insurance HKD$10,000 Annual learning and development allowance on training related to your role Hybrid work, only a few days a week in the office Possibility to travel to UK to meet with our UK/EU tech team members We're a fast growing, exciting company within a rapidly developing industry. You'll be surrounded by super ambitious individuals who think really big.

HK$10,000

Customer Service Advisor - Full-time (Tseung Kwan O Store)633916903860501120

Decathlon Hong Kong

Customer Service Advisor - Full-time (Tseung Kwan O Store)

Hong Kong

Your Purpose At Decathlon, great service is our sport. As a Customer Service Advisor, you are the front-line expert who handles transactions, returns, complaints, and delivers a smooth, joyful experience to every user. What You’ll Be Doing Own the cashier and service desk zone Manage returns, refunds, exchanges, and resolve user issues Support Click & Collect, eCommerce, and Delivery services Keep track of cash handling accuracy and systems updates Collaborate with teammates during store opening/closing Take part in layout, stock, and omnichannel service operations Requirements Friendly, calm, and solution-focused Good communicator and enjoy working with people Detail-oriented, reliable, and accurate with systems Flexible with working hours (including weekends/public holidays) Experience in customer service or retail is a plus Benefits Why Join Us? We believe in growing together. Here's what you’ll enjoy as a Decathlon teammate: Performance Bonus based on your team’s results Staff Discount on all Decathlon products Monthly Sports Allowance to support your active lifestyle Health Insurance Coverage (medical & dental) Birthday Leave, Wedding Leave, and Paid Annual Leave MPF + Company Shareholding Scheme Continuous training and career development, locally and globally Let’s Make Every Visit Memorable Love helping people and solving problems? Apply now and bring sport to life with us.

Negotiable Salary

(HK) Customer Service Assistant (Part-Time)633916881283871121

moomoo

(HK) Customer Service Assistant (Part-Time)

Hong Kong

Assist to perform account documents review for both new account and existing accounts. Provide general administrative support to the office Responsible for daily data entry and document filing Make calls to the existing clients for the services renewal Perform ad-hoc project and assignment Flexible working hours Requirements Secondary education or above in any discipline Responsible, hard-working and patient Proficient in PC applications including Excel, Word and Chinese Word Processing Customer-focused, proactive and eager to learn Good communication and presentation skills Good command of English, Cantonese and Mandarin Fresh graduate will be considered Able to work on weekdays will be an advantage Immediate available preferred

Negotiable Salary