Sr. Post-Sales Engineer / Sr. Consultant - Cloud Computing Infrastructure

Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services. For this position, we are looking for an Application Support Engineer who can assist one of our clients - a leading investment bank. Responsibilities: The role involves mix of production support (70%) and business analysis (20-30%). In this capacity, you will be required to do functional and technical analysis of business needs, support internal clients, troubleshoot, and diagnose functional and technical issues in the production environment.   Conduct functional and technical support on Research Website, CRM, Research workflow & distribution system Work closely with vendor and global development & application support teams to ensure smooth delivery of functional and technical requirement. Conduct system Quality Assurance Testing and assist in User Acceptance Test. Perform production deployment and system upgrade Analyze business requirement and provide support & solution Assist in project rollout and communicate timelines to business stakeholders.   Management and tracking of daily production problems and user requests, ensure effective and timely resolution and communications to the client. Regular interaction with business users, development teams, infrastructure teams on system related issues and enhancement requests. Maintain high availability of systems by continuously monitoring operation and performance. Coordinate with IT Security and Infrastructure team to build and maintain the platform Follow ITIL Application Support methodology to carry out incident and system change management procedures. Participate in support roster. Shift duty, weekend and holiday work as per requirements. Requirements Competencies Required: Degree in IT/Computer Science with minimum 5 years of experience in Application Support Experience in web-based application, web analytics and data security Hands on experience on SQL. Hands on experiences on Excel / VBA and Java. Hands on experiences on Linux and Windows OS. Good command of both English and Mandarin (must) Process automation with Python and Shell scripting (not a must, but a plus) Exposure to system monitoring tools like Dynatrace and Geneos Self-learner, diligent, dependable and result driven team player. Working experience on fast paced environment is an added advantage. Good communication and interpersonal skills. Excellent problem-solving skill. Benefits Regular team buildings 18 leave days / Year Health Insurance Annual bonus Working hours: from 9am to 6pm, Monday to Friday E-learning and certifications paths

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Top 3 Reasons To Join Us International Environment 100% Remote Working on the latest tech for the Insurtech Market Leader About Us At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone. We are a leading global no-code insurance platform for health, life, and P&C We’re the winner of the Insurtech of the Year in all of Asia and other awards globally We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world We are fully funded and backed by reputable VC funds and strategic institutional investors We have a global presence in Asia, EMEA and the Americas We’ve grown our annualized revenue by over 30x since January 2021 We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world About the Role A cloud technology-focused individual providing design and delivery expertise for forward-looking solutions in a modern cloud-based insurance environment. The successful candidate will work directly with clients, assessing their needs, designing tailored solutions, and supporting business initiatives in alignment with defined roadmaps. This role is technology agnostic but emphasizes solutions leveraging heavily on AWS and/or GCP environments, incorporating elements of open-source, PaaS, and SaaS components. What You Will Do Engage with clients to understand their requirements and advise on appropriate solution architectures Collaborate with Product Managers to ensure alignment between client needs and solution design Work closely with Delivery Managers to oversee the architecture approach during solution deployment Explore a range of possibilities and creative alternatives to identify the most effective solutions Ensure that designed solutions are implemented in accordance with client expectations and company standards Assist in identifying, specifying, and selecting off-the-shelf components to meet client needs Provide ongoing support and guidance to clients throughout the implementation process Maintain awareness of industry trends and emerging technologies to continuously improve solutions Required Skills and Knowledge At least 6 years of professional experience in solution architecture design and delivery roles in the insurance vertical with exposure to multiple lines of business Experienced in delivering cloud-based technology product solutions in an enterprise environment Ability to assist in defining and socialising a product/enterprise roadmap Ability to translate client requirements into actionable steps and solution architectures Understand business architecture models & patterns Has designed and implemented innovative and creative solutions to business problems Can think "outside the box", but also be able to understand the business constraints that lead to “in the box” approaches Understand the optimum approaches for cloud-based applications with high availability and highly scalable solutions Experienced in designing solutions in a Relational DB and noSQL environment  Experienced in designing for API & Micro-services centric environments  Demonstrated capability to self-learn new technology trends and approaches Ideally has experience or understanding of the benefits of low-code platforms  While the Solution Architect is not expected to build the solutions experience of multiple development languages & various DB engines will be advantageous Exposure to authentication and authorisation concepts (SSO, SAML integration, identity federation etc) Excellent communication skills, both written and verbal Required Competencies Must be equally comfortable discussing the solution strategies and enterprise roadmap with people at all levels of our organisation and CxO to project-level teams in our clients Strong analytical skills & ability to understand and collect business requirements from corporate clients. Strong ability to build the value proposition and solution documents, and in some cases, the business case for a corporate client. Relationship management experience with corporate clients. Excellent organisational, interpersonal & communication skills and an ability to engage audiences Excellent decision-making and judgment skills Understanding of insurance business processes across all areas and at least two lines of business Maintains direction and focus through proactive planning and organized approaches to work Certification in one architecture discipline (TOGAF, Zachman, etc.) is a distinct advantage Certification in one cloud environment is a distinct advantage with a broad knowledge and experience of the cloud platform’s capabilities A high proficiency in working in English as your primary language Why You'll Love Working Here International Environment Remote Work Paid Annual Leaves Annual Performance Bonus Stock Options after 6 months Health Insurance Anniversary Bonus Remote Work Allowance Company activities and events Learning and development plan CoverGo Company Video By submitting your application, you confirm that you have read, understood, and accepted the content of CoverGo’s Privacy Notice and you consent to the processing of your data as part of this application.

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Kody is seeking a talented Backend Engineer specializing in Kotlin to join our innovative team in Hong Kong. As a key member of our engineering team, you will create robust and scalable backend solutions that power our fintech applications, ensuring a seamless experience for our users. Your expertise in Kotlin will drive the development of vital backend services, integrating with various APIs and databases while adhering to best practices for software development. You will collaborate closely with our product and frontend teams to deliver high-quality features that align with our product roadmap. Responsibilities: Design, develop, and maintain efficient, reusable, and reliable Kotlin code for our backend services. Implement server-side logic and APIs, ensuring high performance and responsiveness to front-end requests. Collaborate with cross-functional teams to define, design, and ship new features while ensuring alignment with product requirements. Troubleshoot and debug applications, optimize performance, and implement security measures to protect data and maintain system integrity. Contribute to all phases of the development lifecycle, from design to deployment, and participate in code reviews to maintain code quality and efficiency. Stay up-to-date with the latest industry trends, technologies, and best practices to continually improve our development processes. Kody thrives on innovative ideas and solutions, and you’ll play a crucial role in helping us redefine the financial technology space. Requirements Proven experience as a Backend Engineer or similar role, with a strong focus on Kotlin. Solid understanding of object-oriented programming principles and design patterns. Experience with RESTful APIs and microservices architecture. Hands-on experience with relational and non-relational databases. Knowledge of CI/CD pipelines and software development methodologies such as Agile. Familiarity with cloud services and deployment environments (e.g., AWS, GCP). Strong problem-solving skills and a proactive mindset. Excellent communication skills in English, both written and verbal. Ability to work independently and collaboratively within a team. Prior experience in the fintech industry is a plus. Benefits We're a fast growing, exciting company within a rapidly developing industry. You'll be surrounded by super ambitious individuals who think really big. What we offer: 🎁 31 days of annual leave per year (inc. national holidays) 🌴 Health and Dental Insurance 🏥 HKD$10,000 L&D allowance per year 📚 Regular team socials (office and out of office) 🎉 Great office locations 🌆

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