Customer Operations and IT Networks Engineer (COIT)

Your Purpose As a Customer Service Assistant, you will support our users in the checkout and service desk area — ensuring a fast, smooth, and helpful experience every time. What You’ll Be Doing Greet users and assist with purchases Process payments, returns, and answer simple queries Prepare Click & Collect and online orders Help with product exchanges and size suggestions Support your team during busy weekends and holidays Requirements Who You Are Enjoy helping people and solving small problems Responsible, polite, and detail-focused Able to work at least 2 shifts per week, including one weekend No experience needed — training will be provided Benefits Why Join Us? Flexible working hours Sport allowance and staff discount Energetic team and meaningful work A place to grow and build confidence Join the Sport Service Team If you like people and like sport — this is for you! Apply now and be part of something active.

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Company Overview: Kody is a fast-growing Fintech specialising in bringing online payments and better financial services to brick and mortar businesses. Having completed Series A funding, Kody needs a Customer Operations Manager to match its pace and growth to join our Customer team in Hong Kong. The ideal candidate will be responsible for ensuring smooth operations and exceptional customer service for our customers. This role requires a combination of analytical skills, communication skills, some technical knowledge - or ability to learn - and a dedication to providing top-notch support. Responsibilities: Customer Support: Serve as the primary point of contact for customer enquiries, providing timely and accurate responses.  Issue Resolution: Investigate and resolve client issues, escalating complex matters to the appropriate team members when necessary and ensuring prompt resolution.  Onboarding Assistance: Assist clients with the onboarding process, guiding them through the setup and implementation of our payment solutions, and addressing any technical or operational challenges.  Training and Education: Conduct training sessions and provide educational resources to clients to ensure they fully understand our products and services, empowering them to utilise our platform effectively.  Documentation and Reporting: Maintain a comprehensive record of client interactions, including inquiries, resolutions and feedback. Generate reports on client activity and trends to inform decision-making and improve processes.  Relationship Management: Cultivate strong relationships with clients, understanding their unique needs and preferences, and proactively identifying opportunities to enhance their experience with our company.  Process Improvement: Collaborate with cross-functional teams to identify areas for operational improvement and implement solutions to streamline processes and enhance efficiency.  Compliance and Risk Management: Ensure compliance with regulatory requirements and internal policies, mitigating risk by adhering to established procedures and protocols Networking and Sales: Be active in the payments industry space, creating contacts and opportunities for future growth Requirements English fluency is required. Ideally Cantonese with Mandarin as a first/ second language will also be required. Requirements:  Experience in Customer Support, Product Support, Client Success, Customer Success, Account Management or Customer Operations  Strong interpersonal skills with the ability to communicate effectively and build rapport with clients and internal stakeholders, in multiple languages. Communication is vital for this role. Excellent problem solving abilities, with a keen attention to detail and a proactive approach to resolving issues Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities A commitment to delivering exceptional service and exceeding client expectations. Proficiency in Google WorkSpace / Microsoft and experience with CRM software (HubSpot preferred)  Ability to be flexible across time zones Benefits Be part of a forward-thinking, innovative fintech team! Access to HKD10,000 per year for Learning and Development. Comprehensive health insurance (medical and dental). Team social events and team building opportunities. A new office space in Admiralty (close to the MTR). Opportunities for career growth in both customer operations and customer success globally. A collaborative, inclusive environment where your contributions are recognised and valued. Equal Opportunity Employer: Kody is committed to diversity and inclusion in the workplace. We welcome applications from all qualified individuals, regardless of race, ethnicity, gender, sexual orientation, age, disability, or veteran status.

Handwriting normally. Help you finish summer homework $300/book Reading report $150

Your Purpose At Decathlon, great service is our sport. As a Customer Service Advisor, you are the front-line expert who handles transactions, returns, complaints, and delivers a smooth, joyful experience to every user. What You’ll Be Doing Own the cashier and service desk zone Manage returns, refunds, exchanges, and resolve user issues Support Click & Collect, eCommerce, and Delivery services Keep track of cash handling accuracy and systems updates Collaborate with teammates during store opening/closing Take part in layout, stock, and omnichannel service operations Requirements Friendly, calm, and solution-focused Good communicator and enjoy working with people Detail-oriented, reliable, and accurate with systems Flexible with working hours (including weekends/public holidays) Experience in customer service or retail is a plus Benefits Why Join Us? We believe in growing together. Here's what you’ll enjoy as a Decathlon teammate: Performance Bonus based on your team’s results Staff Discount on all Decathlon products Monthly Sports Allowance to support your active lifestyle Health Insurance Coverage (medical & dental) Birthday Leave, Wedding Leave, and Paid Annual Leave MPF + Company Shareholding Scheme Continuous training and career development, locally and globally Let’s Make Every Visit Memorable Love helping people and solving problems? Apply now and bring sport to life with us.

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