Customer Service Officer (Part-time, 6 hours per day) (No age limit, welcome fresh graduates to join) (Tuen Mun/Tin Shui Wai)

Your Purpose At Decathlon, great service is our sport. As a Customer Service Advisor, you are the front-line expert who handles transactions, returns, complaints, and delivers a smooth, joyful experience to every user. What You’ll Be Doing Own the cashier and service desk zone Manage returns, refunds, exchanges, and resolve user issues Support Click & Collect, eCommerce, and Delivery services Keep track of cash handling accuracy and systems updates Collaborate with teammates during store opening/closing Take part in layout, stock, and omnichannel service operations Requirements Friendly, calm, and solution-focused Good communicator and enjoy working with people Detail-oriented, reliable, and accurate with systems Flexible with working hours (including weekends/public holidays) Experience in customer service or retail is a plus Benefits Why Join Us? We believe in growing together. Here's what you’ll enjoy as a Decathlon teammate: Performance Bonus based on your team’s results Staff Discount on all Decathlon products Monthly Sports Allowance to support your active lifestyle Health Insurance Coverage (medical & dental) Birthday Leave, Wedding Leave, and Paid Annual Leave MPF + Company Shareholding Scheme Continuous training and career development, locally and globally Let’s Make Every Visit Memorable Love helping people and solving problems? Apply now and bring sport to life with us.

We are hiring assistants and registration staff, age is not limited. Suitable for students and housewives. Cantonese speaking required. Basic Mandarin and English skills preferred. Responsible attitude is a must. Working hours: Monday to Sunday, starting from 10:30 AM to 8:30 PM, flexible working time available (8 hours per day including meal break). Work location: Taikoo Shing / Tsuen Wan Daily wage: HKD 550 base salary plus commission Salary will be transferred to your bank account on the 7th of every month.

Kody is growing rapidly across the UK and APAC (HK and China), with plans to expand into new markets including the US and EU. As we scale, operational excellence is key to delivering on our product promise, maintaining regulatory rigour, and keeping customers happy. We’re looking for a VP of Operations who can build structure where needed, drive process improvements, and act as a cross-functional force multiplier across the business. Reporting into senior leadership, you’ll oversee key elements of our operational and customer functions, driving strategic initiatives while ensuring our service delivery, compliance, and internal operations scale effectively across multiple jurisdictions. This is a high-impact role with exposure to every layer of the organisation, from product delivery to risk oversight. What You’ll Be Doing: Drive operational strategy across multiple regions, with oversight of regional teams and processes spanning customer delivery, compliance, and internal operations. Develop scalable systems and workflows that enhance customer-facing outcomes and improve internal efficiency across markets. Lead and evolve cross-functional coordination between Product, Technology, and Customer teams to ensure exceptional end-to-end service delivery. Champion the collection and use of client insights, performance metrics, and internal data to shape operational decision-making. Oversee regulatory compliance frameworks across jurisdictions, with a focus on risk mitigation, onboarding standards, and process control. Collaborate with leadership and regional leads to ensure operational models are aligned with market and customer needs. Build and mentor high-performing teams, fostering accountability, autonomy, and a culture of continuous improvement. Act as a key escalation point for complex client and operational issues, owning strategic resolution planning. Own and optimise the client onboarding journey and ongoing client lifecycle operations. Contribute to strategic revenue growth by enabling Account Management and Customer functions with the tools, data, and process support they need to succeed. Requirements What We’re Looking For: 5+ years in senior operations leadership roles, preferably in high-growth fintech, SaaS, or tech-enabled services. Deep understanding of multi-jurisdictional operations (ideally including APAC and UK). Proven ability to lead and scale customer-facing operations and internal processes simultaneously. Experience implementing compliance and risk frameworks that balance speed and security. Strong cross-functional leadership and stakeholder management skills. Commercially minded, data-led, and customer-obsessed! Able to toggle between high-level strategic thinking and ground-level execution with ease. Benefits Access to £1000 per year for Learning and Development Competitive salary and compensation package Equity available Great new office in London Bridge Free lunch (and snacks) every day in our London office A collaborative, inclusive environment where your contributions are recognised and valued

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Your Purpose At Decathlon, great service is our sport. As a Customer Service Advisor, you are the front-line expert who handles transactions, returns, complaints, and delivers a smooth, joyful experience to every user. What You’ll Be Doing Own the cashier and service desk zone Manage returns, refunds, exchanges, and resolve user issues Support Click & Collect, eCommerce, and Delivery services Keep track of cash handling accuracy and systems updates Collaborate with teammates during store opening/closing Take part in layout, stock, and omnichannel service operations Requirements Friendly, calm, and solution-focused Good communicator and enjoy working with people Detail-oriented, reliable, and accurate with systems Flexible with working hours (including weekends/public holidays) Experience in customer service or retail is a plus Benefits Why Join Us? We believe in growing together. Here's what you’ll enjoy as a Decathlon teammate: Performance Bonus based on your team’s results Staff Discount on all Decathlon products Monthly Sports Allowance to support your active lifestyle Health Insurance Coverage (medical & dental) Birthday Leave, Wedding Leave, and Paid Annual Leave MPF + Company Shareholding Scheme Continuous training and career development, locally and globally Let’s Make Every Visit Memorable Love helping people and solving problems? Apply now and bring sport to life with us.

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