Decathlon Hong Kong
Customer Service Advisor - Full-time (Taikoo Shing Store)

Hong Kong
Your Purpose
At Decathlon, great service is our sport. As a Customer Service Advisor, you are the front-line expert who handles transactions, returns, complaints, and delivers a smooth, joyful experience to every user.
What You’ll Be Doing
Own the cashier and service desk zone
Manage returns, refunds, exchanges, and resolve user issues
Support Click & Collect, eCommerce, and Delivery services
Keep track of cash handling accuracy and systems updates
Collaborate with teammates during store opening/closing
Take part in layout, stock, and omnichannel service operations
Requirements
Friendly, calm, and solution-focused
Good communicator and enjoy working with people
Detail-oriented, reliable, and accurate with systems
Flexible with working hours (including weekends/public holidays)
Experience in customer service or retail is a plus
Benefits
Why Join Us?
We believe in growing together. Here's what you’ll enjoy as a Decathlon teammate:
Performance Bonus based on your team’s results
Staff Discount on all Decathlon products
Monthly Sports Allowance to support your active lifestyle
Health Insurance Coverage (medical & dental)
Birthday Leave, Wedding Leave, and Paid Annual Leave
MPF + Company Shareholding Scheme
Continuous training and career development, locally and globally
Let’s Make Every Visit Memorable
Love helping people and solving problems? Apply now and bring sport to life with us.
Negotiable Salary