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Application Support Engineer

Negotiable Salary

Sopra Steria I2S

Hong Kong

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Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services. For this position, we are looking for an Application Support Engineer who can assist one of our clients - a leading investment bank. Responsibilities: The role involves mix of production support (70%) and business analysis (20-30%). In this capacity, you will be required to do functional and technical analysis of business needs, support internal clients, troubleshoot, and diagnose functional and technical issues in the production environment.   Conduct functional and technical support on Research Website, CRM, Research workflow & distribution system Work closely with vendor and global development & application support teams to ensure smooth delivery of functional and technical requirement. Conduct system Quality Assurance Testing and assist in User Acceptance Test. Perform production deployment and system upgrade Analyze business requirement and provide support & solution Assist in project rollout and communicate timelines to business stakeholders.   Management and tracking of daily production problems and user requests, ensure effective and timely resolution and communications to the client. Regular interaction with business users, development teams, infrastructure teams on system related issues and enhancement requests. Maintain high availability of systems by continuously monitoring operation and performance. Coordinate with IT Security and Infrastructure team to build and maintain the platform Follow ITIL Application Support methodology to carry out incident and system change management procedures. Participate in support roster. Shift duty, weekend and holiday work as per requirements. Requirements Competencies Required: Degree in IT/Computer Science with minimum 5 years of experience in Application Support Experience in web-based application, web analytics and data security Hands on experience on SQL. Hands on experiences on Excel / VBA and Java. Hands on experiences on Linux and Windows OS. Good command of both English and Mandarin (must) Process automation with Python and Shell scripting (not a must, but a plus) Exposure to system monitoring tools like Dynatrace and Geneos Self-learner, diligent, dependable and result driven team player. Working experience on fast paced environment is an added advantage. Good communication and interpersonal skills. Excellent problem-solving skill. Benefits Regular team buildings 18 leave days / Year Health Insurance Annual bonus Working hours: from 9am to 6pm, Monday to Friday E-learning and certifications paths

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Hong Kong
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workable

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