Job responsibilities: Hotline support for technical enquiries with professional manners Handle goods returns process Support, analyze and solve technical enquiries & problems for internal/external parties Maintain strong working relationships with internal teams such as Sales, Engineering, Service, Marketing etc. Manage cases via BFO systems Requirements Requirements: Higher Diploma or above in Electrical Engineering 1 year of working experience is preferred. Fresh graduate will also be considered. Good communication skills & good telephone manner Customer-oriented & self-motivated and a good team player Product knowledge of ACB, MCCB, PLC or BMS Good command in English, Cantonese & Mandarin Good PC skills including Word, Excel, PowerPoint Benefits What we offer: Double pay Medical and dental benefits (including spouse and children) 15 days annual leave and additional 1 day of birthday leave On-the-job Training Positive & supportive working environment We offer attractive remuneration package to the successful candidates. Interested parties please submit your application with your full resume and expected salary. (Personal data collected will be used for recruitment purpose only) Applications will be kept confidential and used for recruitment purpose only. The Company will retain the applications for a maximum period of six months and may refer suitable applicants to other vacancies within the Group.