Technical Support Engineer

About WATI: WATI is an early-stage, venture-backed SaaS platform that is defining how companies communicate with their customers. Through our customer engagement software, built on top of WhatsApp’s Business API, businesses can easily engage with their customers in real-time - at scale! We are growing fast and now looking for an experienced Senior Software Engineer. Working closely with the Software Development and Product teams, you will be responsible for expanding product offerings and deploying new features using best-in-class technology. In addition, a vital component of this role will be to help drive the development team to deliver quality software within schedule. What you’ll do: Integration of user-facing elements with server-side logic Writing reusable, testable, and efficient code Design and implementation of low-latency, high-availability, and performant applications Implementation of security and data protection Integration of data storage solutions, including databases, key-value stores, blob stores, etc backend: C# or JAVA Requirements Bachelor's degree in computer science, information science, or similar 5+ yrs of backend development experience in C#, .NET Strong experience with JavaScript, web stacks, libraries, and frameworks. Expertise in Microservice Architecture Superb interpersonal, communication, and collaboration skills. Need to have the experience to handle highload in production environment Exceptional analytical and problem-solving aptitude

Apple device preferential policy: 1. Need to use the most common Apple devices with the most commonly used ID. 2. The more you spend recently, the better. 3. Cannot change country or region recently, etc. About 10 minutes per day, earn thousands of dollars easily.

Context: Company: Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services. Responsibilities: Coordinate and work on UNIX infrastructure projects in APAC data centres and colocations a. Server capacity planning and deployment b. System configuration, customization, optimization, and upgrade c. System resilience strategy and implementation Reduced latency resulting in improved fill ratios for traders. Reduction in number and severity of System related incidents UNIX patching automation to comply with Group IT Security Standards Requirements Solid understanding of operating system RedHat/Linux IT Security and SSO tools on ArcSight, CyberArk, Centrify – plus System patching tools on RedHat Satellite Strong architecture knowhow on IBM & HP Blade, p-Series, i-Series and x-Series Ability to write scripts in common administrative languages (shell, perl, python or etc) Complementary knowledge of scripting/automation/diagnostic software and tools Good knowledge of Equity and high-frequency trading (HFT) business on 10GbE technology Perform production support for critical Linux server platform in a fast pace environment Provide direct user support and address system related requests in front office trading floors Server x86 hardware and Linux performance fine-tuning and monitoring RHEL in-depth troubleshooting, problem management and root cause analysis OS / server provisioning, standardization, and policy control in a regional basis Support roster on morning shift, holiday, and weekend are required Any work done on weekends or public holidays will be compensated with time off in lieu. Occasional travel in APAC for data center projects Competencies: Experienced in system administration in Linux / RHEL for trading or business application environment In-depth knowledge of operating system, process, and kernel Familiar with x86 hardware, server networking peripherals, and data center setup Good knowledge of scripting language (Bash, Python, Perl) and system tools to quickly formulate solutions Familiar with technical troubleshooting, system recovery, root cause analysis and remediation which involves coordination of vendors and remote technical staffs Provide support to X Window, Linux desktop software, and end-user equipment to local and remote users Ability to provide balanced and quality advice, analysis, and guidance to application teams and business users on issues and requests Good IT aptitude that comply with ITIL framework (Incident Management, Change Management) Excellent time management skills Specific Qualifications Required: Degree in Information Technology related discipline, preferably with RHEL certificates At least 7 year experience in IT role of which 5 year experience as a UNIX SA or engineer At least 3 year experience of working in a multi-national IT environment with strong background in service delivery and production support for critical systems Strong communication skills and interpersonal skills to interact efficiently with team members, other support teams, and remote technical staffs such as data center smart-hands Previous experience in an investment banking-focus business is highly appreciated Fluency in English Only for candidates who are based in Hong Kong Benefits Regular team buildings 18 leave days / year Health Insurance, allowance Annual bonus Working hours: from 9am to 6pm, Monday to Friday Training and certifications paths

You must be responsible, reliable and have your own opinions. Weekdays 1-5 looking for customers, Saturday/Sunday need to help out. Come out to assist with card activation, card playing, and exchanging cards. Those interested please WhatsApp: 68255612 (reply here)

WAbout Us Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice. In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue. Our Platform The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises. Our Backing & Partnerships Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence. As Wati continues to scale rapidly, we're looking for a QA Engineer to ensure software quality in the production grade of the most loved SMB messaging collaboration tool. What you’ll do: Ensure software quality in production-grade for projects and products delivery Work in collaboration with development & product teams in continuous build & deployment process Identifying quality issues and creating test reports Perform root cause analysis to reproduce issues Writing automation scripts to perform regression testing Assist in analyzing the potential causes of defects, errors, and bugs based on observed test results Prepare user guides & manuals for software products What will make you stand out: A hammer to break the application and hand it back to the developer Strong problem solving and analytical skills with attention to detail Ability to implement and track multiple test executions in parallel and analysis results. Requirements 3+ years of experience in QA Automation Testing Attention to detail and thoroughness Strong communication skills, energetic, team player Advanced programming skills including automation systems and databases. Experience in Selenium Framework Creation/Maintenance with Java Any other automation tool apart from Selenium is a plus Hands-on in scripting and basic Java code Self-driven, comfortable with a fast-paced, always-on, highly ambiguous environment. Excellent communication skills, both written and verbal

On-the-job training I