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About us An award-winning Fintech organization with a dedicated team of 600+ professionals across the globe. With more than 15 offices across the world, we are a people centric company which prides itself on being product oriented for customer success. As we continue the journey of scaling up our business, we are passionate about expanding our multicultural and diverse workforce. We can offer excellent opportunities to develop your career path and provide you with the tools and support to be successful in your journey with us. Zeal group of companies (collectively Zeal Group) is a business portfolio comprising regulated financial institutions (trading as ZFX) and fintech companies specializing in multi-asset liquidity solutions in regulated markets backed by proprietary technology, with a presence in all major global locations. Product & Process Training Deliver regular internal training to help the sales team understand our trading products, platforms, and internal procedures. Create user guides, FAQs, and onboarding materials for new sales team members. Technical & Product Support Act as the first point of contact for sales team inquiries related to product functionality or client-facing issues. Coordinate with product, tech, or operations teams to resolve technical questions or escalate bugs and issues. Workflow Clarification & Support Assist the sales team in understanding internal workflows including account opening, deposits, client verification, and trading operations. Help identify and suggest improvements to simplify sales-related processes. Sales Tools & Collateral Prepare and maintain updated support materials such as product comparisons, process diagrams, feature highlights, etc. Ensure that the sales team is equipped with the latest documents and tools for client presentations. Feedback Collection & Internal Coordination Gather product and operational feedback from the sales team and clients. Act as a communication hub between frontline sales and internal product/tech teams. Cross-departmental Communication Ensure timely coordination across multiple departments to support sales execution and client satisfaction. Track follow-ups and ensure smooth handovers for complex cases. Requirements Bachelor’s degree or higher; majors in Business, Finance, Engineering, or Information Systems are preferred. 3 years of experience in sales support, product operations, middle office, or client service roles, preferably in fintech or financial services. Strong communication skills in English and Chinese Excellent problem-solving skills and logical thinking; able to work under pressure and manage multiple tasks. Comfortable using tools such as Microsoft Office, process mapping software, or CRM systems.

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Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe 🌎 Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus 🚀 We are a product and people focused company who are passionate about growth, innovative technology, and collaboration 🙌🏼 What you will be doing: Research for potential clients to build a database of leads. Provide impressive client onboarding journey and high-quality service and product information to customers to satisfy their changing financial needs. Interact with customers through various channels such as phone call, emails, live chat to address to customer enquiries on timely and accurate manner. Explore business opportunities and strengthen customer relationships by sharing our product training. Present up-to-date markets insights to our prestigious clients. Analyse the financial needs of a diverse range of customers from mass-market to high-net-worth segments, both locally and internationally. Perform in accordance with key performance metrics and contribute as a strong team player. Requirements What do you need: 1 to 3 years of experience in sales and/or business development for Forex/ Financial industry. Diploma/ High Diploma/ associate or bachelor’s Degree holder of business-related discipline. Fluent in verbal & written both English and Chinese, native Mandarin speaker or well understand China market will be an advantage. Passion in acquiring new business knowledge in fast-paced environment. Self-starter and fast learner Able to multi-task, fast learner, good follow through, problem solving skill, good comprehension, customer relations and proactive mindset. Fresh graduate can be considered as Trainee. IANG visa holders are welcomed. Benefits Group Medical Insurance Scheme Long Service Awards Optical Benefit Gym/Sports Benefit Long Service Rewards (Bonus Annual Leaves + Cash Incentives in USD) Discretionary Bonus (T&C applies)

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About the job Zeal Group is an award-winning FinTech organisation offering a variety of products. Established in 2017, we have rapidly expanded to a team of over 700 employees globally 🌎 With our headquarters in London and offices around Europe, Asia, North & South Africa, Middle East, and South America, we take pride in our Technology hub located in Cyprus 🚀 At Zeal, we are dedicated to fostering a product-centric and people-oriented culture, driven by our passion for growth, technological innovation, and collaboration 🙌🏼 Job Summary: We are seeking a data-driven Global Head of Sales Performance to optimize our worldwide sales force effectiveness. This role will be pivotal in analyzing sales metrics, implementing CRM best practices, and driving operational efficiency across global sales teams. The ideal candidate possesses strong analytical capabilities, CRM expertise, and a proven track record in sales force productivity improvement. Key Responsibilities: Performance Management: Develop and monitor KPIs for global sales teams across multiple regions Implement performance dashboards and quarterly review mechanisms Design incentive programs aligned with business objectives Sales Data Analysis: Conduct deep-dive analysis on pipeline conversion rates, win/loss trends, and territory performance Build predictive models to forecast sales outcomes and identify improvement opportunities Translate complex data insights into actionable strategies CRM Optimization: Administer and enhance CRM System adoption across countries Standardize CRM workflows and ensure data integrity for global reporting Lead CRM training initiatives for new hires and existing teams Process Efficiency: Identify and eliminate bottlenecks in sales workflows through automation Reduce administrative workload by 30%+ through tool optimization Collaborate with Sales Enablement to streamline deal execution processes Cross-functional Leadership: Partner with Regional Sales Directors to implement best practices Work with Finance on quota setting and compensation planning Interface with IT on system integrations and data architecture Requirements Bachelor's degree in Business, Finance, or related field (MBA preferred) 8+ years experience in sales operations/performance management (global scope preferred) Expert proficiency in: Data visualization tools (Tableau/Power BI) CRM systems (Salesforce certified preferred) Advanced Excel/Google Sheets (pivot tables, macros, modeling) Demonstrated success in improving sales team productivity (provide metrics) Fluent in English and Chinese with exceptional presentation skills

No regional restrictions, please add WeChat (Chen Lei) to promote company products. Micro-business sales 160-350/hour