Sales Support Specialist - Fintech

About us An award-winning Fintech organization with a dedicated team of 600+ professionals across the globe. With more than 15 offices across the world, we are a people centric company which prides itself on being product oriented for customer success. As we continue the journey of scaling up our business, we are passionate about expanding our multicultural and diverse workforce. We can offer excellent opportunities to develop your career path and provide you with the tools and support to be successful in your journey with us. Zeal group of companies (collectively Zeal Group) is a business portfolio comprising regulated financial institutions (trading as ZFX) and fintech companies specializing in multi-asset liquidity solutions in regulated markets backed by proprietary technology, with a presence in all major global locations. Product & Process Training Deliver regular internal training to help the sales team understand our trading products, platforms, and internal procedures. Create user guides, FAQs, and onboarding materials for new sales team members. Technical & Product Support Act as the first point of contact for sales team inquiries related to product functionality or client-facing issues. Coordinate with product, tech, or operations teams to resolve technical questions or escalate bugs and issues. Workflow Clarification & Support Assist the sales team in understanding internal workflows including account opening, deposits, client verification, and trading operations. Help identify and suggest improvements to simplify sales-related processes. Sales Tools & Collateral Prepare and maintain updated support materials such as product comparisons, process diagrams, feature highlights, etc. Ensure that the sales team is equipped with the latest documents and tools for client presentations. Feedback Collection & Internal Coordination Gather product and operational feedback from the sales team and clients. Act as a communication hub between frontline sales and internal product/tech teams. Cross-departmental Communication Ensure timely coordination across multiple departments to support sales execution and client satisfaction. Track follow-ups and ensure smooth handovers for complex cases. Requirements Bachelor’s degree or higher; majors in Business, Finance, Engineering, or Information Systems are preferred. 3 years of experience in sales support, product operations, middle office, or client service roles, preferably in fintech or financial services. Strong communication skills in English and Chinese Excellent problem-solving skills and logical thinking; able to work under pressure and manage multiple tasks. Comfortable using tools such as Microsoft Office, process mapping software, or CRM systems.