Compensation & Benefits Lead

We are growing! We are currently looking to hire a Freelance CX Trainer for our Academy Team in Hong Kong! Who we are: Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients. At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands. What you will be doing: You will join a dynamic and fast paced environment and will be working closely with your team members to ensure that all project requirements, deadlines, and schedules are on track. Responsibilities include: Understanding our clients’ learning needs to ensure you will deliver an impactful training to their teams Liaising with the Project plan to determine training needs, objectives and schedule training sessions Supporting in designing effective training programs  Animating training sessions in class and online (Retail programs, workshops, …) and creating vivid and dynamic environment to impact mindset change and behaviors Inspiring participants through different methodologies (discussion, demonstration, game and story) Able to coach (on floor or online) Requirements What you will bring along: Strong retail background and insight (luxury retail background is highly preferred) Minimum 5+ years’ experience in related to service excellence, CX and training field Experienced in classroom trainings & workshops, and on-field coaching of the topics of customer experience mindset, emotional selling, service excellence, clienteling/CRM for retail frontline team Experienced in conducting learning activities with different interactive methods Excellent communication skills with proficient language skills in Cantonese & English. Mandarin is a plus. Able to develop training material and activities is a plus

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SUMMARY This role will be based at the Regional HR Office in Hong Kong to provide a full spectrum of HR support, including Recruitment and Compensation & Benefits Administration for Hong Kong, Macau, Australia and Singapore. RESPONSIBILITIES Responsible for support full spectrum of human resources functions, including, but not limited to, compensation & benefits administrations, talent acquisition and employee relations management for assigned countries Provide Payroll and C&B administration support including payroll calculation, MPF, taxation, leave management, employee compensation, medical and insurance etc Manage the full recruitment cycle, from job postings, interview arrangement, contract preparation and on/off-boarding Ensure HR related policies and procedures are followed and review regularly to reflect up-to-date employment law and best practice  Prepare HR related data for cost allocation and tracking Provide current human resources related advice, guidance and support to our employees Upkeeping accurate employment records and database Support in preparing and consolidating HR related analysis and regular reports Organize staff activities and related events Assist in the day-to-day HR operations, HR related projects and ad hoc tasks assigned Requirements Degree holder in Human Resources, Business Administration or related discipline  Minimum 5 years’ of relevant experience in retail industry Well versed in Hong Kong employment legislations and other statutory ordinances  Candidate with experience in Singapore and Macau payroll would be an advantage Independent with ability to multi-task and to stay highly organized in the event of fast changing retail environment and competing deadlines Excellent command of written and spoken English and Chinese A team player with excellent interpersonal skills, good analytical and problem-solving skills Responsible, proactive, mature with positive attitude; eager to learn Detail-minded and being able to work under pressure  Proficient in Microsoft Office applications (eg PowerPoint, Excel, Word) Immediately available is preferred Benefits Our client offer 5-day work week, medical scheme, dental plan, life medical, discretionary bonus and good career prospect to the right candidate.

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Job Purpose • Responsible for overseeing the Hong Kong and Macau regions, acting as a business partner to provide comprehensive support to retail partners. • Execute HR programs and initiatives related to talent management, employee engagement, and brand development, in collaboration with the APAC HR and Retail teams, aligning with the company’s strategic direction. • Regularly compile personnel and productivity reports for management evaluation. • Engage in assigned HR projects and programs. Main Duties & Responsibilities • Coordinate with retail partners to ensure the effective delivery of HR services, including recruitment, employee relations, workforce planning, career development, and performance management. • Maintain effective communication with staff through various channels and occasions, fostering a professional and collaborative relationship. • Conduct frequent store visits to build strong relationships with store staff and management, ensuring engagement and teamwork. • Identify development needs within store management and sales teams, providing appropriate support and guidance. • Enhance knowledge of the market and business to collaborate with HRBP, C&B, and retail teams in developing talent attraction and retention strategies. • Organize staff activities to promote positive working relationships among colleagues. Requirements Job Qualifications & Specifications • Bachelor’s degree, preferably in Human Resources Management or a related field. • A minimum of 3 years of relevant HR experience in a sizable organization, ideally within the retail sector. • In-depth knowledge of employment laws, local regulations, and compliance requirements in Hong Kong and Macau. • Strong communication skills with the ability to positively influence others. • Proficient in both spoken and written English and Chinese.

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