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As a Customer Service Advisor, you are the front-line expert who handles transactions, returns, complaints, and delivers a smooth, joyful experience to every user.\r\n\r\nWhat You’ll Be Doing\r\n Own the cashier and service desk zone \r\n Manage returns, refunds, exchanges, and resolve user issues \r\n Support Click & Collect, eCommerce, and Delivery services \r\n Keep track of cash handling accuracy and systems updates \r\n Collaborate with teammates during store opening/closing \r\n Take part in layout, stock, and omnichannel service operations\r\n Requirements\r\n Friendly, calm, and solution-focused \r\n Good communicator and enjoy working with people \r\n Detail-oriented, reliable, and accurate with systems \r\n Flexible with working hours (including weekends/public holidays) \r\n Experience in customer service or retail is a plus \r\n Benefits\r\nWhy Join Us?\r\nWe believe in growing together. 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As a Customer Service Advisor, you are the front-line expert who handles transactions, returns, complaints, and delivers a smooth, joyful experience to every user.\r\n\r\nWhat You’ll Be Doing\r\n Own the cashier and service desk zone \r\n Manage returns, refunds, exchanges, and resolve user issues \r\n Support Click & Collect, eCommerce, and Delivery services \r\n Keep track of cash handling accuracy and systems updates \r\n Collaborate with teammates during store opening/closing \r\n Take part in layout, stock, and omnichannel service operations\r\n Requirements\r\n Friendly, calm, and solution-focused \r\n Good communicator and enjoy working with people \r\n Detail-oriented, reliable, and accurate with systems \r\n Flexible with working hours (including weekends/public holidays) \r\n Experience in customer service or retail is a plus \r\n Benefits\r\nWhy Join Us?\r\nWe believe in growing together. 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You take care of our users before, during, and after their purchase by being a sports expert, a service ambassador, and a problem solver.\r\n\r\nWhat You’ll Be Doing\r\n Understand user needs and offer personalized sport advice \r\n Manage layout, stock, pricing, and display in your sport zone \r\n Handle Click & Collect, Buyback, Rental and other omnichannel offers \r\n Monitor and adjust KPIs (sales, NPS, layout score, shrinkage) \r\n Work closely with your teammates during store operations (replenishment, delivery, etc.) \r\n Solve user issues proactively and escalate when needed \r\n Be a Decathlon ambassador — online and offline!\r\n Requirements\r\n Friendly, calm, and solution-focused \r\n Good communicator and enjoy working with people \r\n Detail-oriented, reliable, and accurate with systems \r\n Flexible with working hours (including weekends/public holidays) \r\n Experience in customer service or retail is a plus \r\n Benefits\r\nWhy Join Us?\r\nWe believe in growing together. 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Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier).  The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.\r\n \r\n \r\nWhy Join Us?\r\nAt LUXASIA, we believe there is beauty within every talent – that is you.\r\n \r\nWe grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.\r\n \r\nWith LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?\r\nRequirements\r\n工作內容 及 職位要求：\r\n 為顧客推銷及提供專業香水意見\r\n 處理店舖日常運作\r\n 具1-2年或以上香水產品零售經驗\r\n 具專業香水及美容產品知識，良好銷售技巧 \r\n 優質服務態度，團隊精神\r\n 性格開朗，積極主動，善於與人溝通\r\n 能操流利廣東話、普通話及基本英語\r\n Benefits\r\nDo you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence? \r\nIf so, you are the one we are looking for. JOIN US and let’s grow together.\r\nChampioning Diversity, equity and inclusion\r\nLUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law.\r\n \r\nTo explore other careers opportunities, visit our careers page @ https://www.luxasia.com/careers/\r\nIf you have a question for us, please drop us an email here. \r\nWe regret to inform you that only shortlisted candidates will be contacted. Thank you. \r\n\r\nRecruitment Privacy Notice\r\nBy proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice [https://www.luxasia.com/recruitment-privacy-notice/] and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice. \r\n \r\nNote to staffing agencies\r\nPlease DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.\r\n","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757265232000","seoName":"fragrance-consultant-amouage","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://hk.ok.com/en/city-hong-kong/cate-retail-assistants/fragrance-consultant-amouage-6339168306009711/","localIds":"1","cateId":null,"tid":null,"logParams":{"tid":"89fd675f-6e48-47af-8b83-8516b056bf12","sid":"10608069-126e-496c-9074-a377ffa35388"},"attrParams":{"summary":null,"highLight":["Sell and advise on luxury perfumes","Manage daily store operations","Fluent in Cantonese, Mandarin, and basic English"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Singapore","unit":null}]},"addDate":1755247523906,"categoryName":"Retail Assistants","postCode":null,"secondCateCode":"retail-consumer-products","kycTag":null,"pictureUrls":null,"isFavorite":false}],"localIds":"1","pageTitle":"Retail & Consumer Products in Hong Kong","topCateCode":"jobs","catePath":"6000,6349","cateName":"Jobs,Retail & Consumer Products","breadCrumbSeo":{"type":"BreadcrumbList","itemListElement":[{"position":1,"name":"Home","item":"https://hk.ok.com/en/city-hong-kong/","@type":"ListItem"},{"position":2,"name":"Jobs","item":"https://hk.ok.com/en/city-hong-kong/cate-jobs/","@type":"ListItem"},{"position":3,"name":"Retail & Consumer Products","item":"http://hk.ok.com/en/city-hong-kong/cate-retail-consumer-products/","@type":"ListItem"}],"@type":"BreadcrumbList","@context":"https://schema.org"},"cateCode":"retail-consumer-products","total":31,"sortList":[{"sortName":"Best Match","sortId":0},{"sortName":"Newest First","sortId":1}],"breadCrumb":[{"name":"Home","link":"https://hk.ok.com/en/city-hong-kong/"},{"name":"Jobs","link":"https://hk.ok.com/en/city-hong-kong/cate-jobs/"},{"name":"Retail & Consumer Products","link":null}],"tdk":{"type":"tdk","title":"Hong Kong Retail & Consumer Products Job Listings - OK","desc":"Hong Kong Retail & Consumer Products job portal, providing job seekers with a wealth of Retail & Consumer Products job listings, allowing you to search for positions and access more information for free.","keywords":null}},"commonData":null,"hotCate":{"Other Recruitment":"https://hk.ok.com/en/city-hong-kong/cate-other12/","Marketing & Communications Recruitment":"https://hk.ok.com/en/city-hong-kong/cate-marketing-communications1/","Product Management & Development Recruitment":"https://hk.ok.com/en/city-hong-kong/cate-product-development/","Information & Communication Technology Recruitment":"https://hk.ok.com/en/city-hong-kong/cate-ict/","Waiting Staff Recruitment":"https://hk.ok.com/en/city-hong-kong/cate-waiting-staff/","Administration & Office Support Recruitment":"https://hk.ok.com/en/city-hong-kong/cate-administration-office-support/","Accounting Recruitment":"https://hk.ok.com/en/city-hong-kong/cate-accounting/","Hospitality & Tourism Recruitment":"https://hk.ok.com/en/city-hong-kong/cate-hospitality-tourism/","Banking & Financial Services Recruitment":"https://hk.ok.com/en/city-hong-kong/cate-banking-financial-services/"},"hotCity":{},"hotCateName":"Popular Jobs","hotCityName":"Popular Cities","urlInfo":{"pathname":"/en/city-hong-kong/cate-retail-consumer-products/","origin":"https://hk.ok.com","href":"https://hk.ok.com/en/city-hong-kong/cate-retail-consumer-products/","locale":"en"}}